Register Here
Date: July 22, 2026
Time: 4:00 PM – 6:00 PM
Location: Polsinelli
(900 W 48th Pl, Kansas City, MO 64112)
Speakers:
Paul Weaver, Vice President – Global Digital Product Design |Hyatt Hotels Corporation
Program: Don’t Lose Your Users in the “Vibes”: Why User-Centered Design Matters More Than Ever in the AI Era
AI is changing how quickly digital products can be imagined, prototyped, and built. That speed is exciting, especially in healthcare, where better tools can improve clinical workflows, operational efficiency, patient experiences, and access to care.
But faster delivery raises an important question: are we building the right thing?
When teams move quickly from idea to implementation, it becomes easier to scale untested assumptions, inconsistent workflows, and solutions that look useful on the surface but create friction in the real world. In healthcare, that is not just a design concern; poor usability can affect adoption, efficiency, safety, trust, and ultimately the quality of the experience for the people using these tools.
In this Healthcare 201 session, Paul Weaver, Vice President of Digital Product Design at Hyatt Hotels Corporation and former design leader at Cerner Corporation, will explore why user-centered design matters more than ever in the AI era. Drawing on experience across healthcare technology, hospitality, education, and entertainment, Paul will show how UCD helps teams understand real user needs, reduce friction, validate assumptions, and connect better experiences to measurable operational and business outcomes.
The session will explore:
- Why user experience is not a cosmetic concern, but a driver of safety, adoption, efficiency, and value
- How AI changes the speed of delivery, and why the methodology around it matters more than ever
- Why research, design, and validation remain essential guardrails for clinical and operational products
- How user-centered design can reduce rework, improve usability, and help organizations turn potential value into realized value
The goal is simple: use AI to move faster, but keep people, outcomes, and evidence at the center of the work.
